Legal Notice and Privacy Policy
General Information
In accordance with applicable legal obligations regarding transparency and information, this website, Genzō Chinese Medicine, is operated by:
- Owner / Data Controller: Mariana Padrão Moura
- Tax ID (NIF): 214669319
- Address: Rua Almirante Cândido dos Reis, 157A, 8700-312 Tavira, Portugal
- Email: m.padraomoura.acu@gmail.com
- Telephone / WhatsApp: +351 928 140 900
Personal Data Protection
This website is primarily informational and does not include contact forms, user registration areas, newsletters, proprietary traffic analytics tools or behavioural advertising systems.
However, certain technical data may be processed as part of the normal operation of the website, including through the hosting server and integrated third-party services such as Google Maps.
When a user voluntarily contacts Genzō Chinese Medicine by email, telephone or WhatsApp, the personal data provided may be processed in order to respond to enquiries, manage bookings, changes or cancellations of appointments and, where applicable, provide the requested services.
Where health-related information is provided, it will only be processed to the extent necessary for assessment and provision of the relevant services, in accordance with applicable data protection legislation and confidentiality obligations.
Legal Basis for Processing
Personal data may be processed, depending on the circumstances, on the following legal bases:
- steps taken at the request of the data subject prior to entering into a contract or the performance of a contract;
- compliance with legal obligations;
- legitimate interests related to the security and technical operation of the website, where applicable;
- for health data, the specific legal grounds provided for under applicable legislation governing the provision of healthcare or health-related services.
Purposes of Processing
Personal data may be used, where applicable, to:
- respond to enquiries;
- manage communications with patients;
- make, change or cancel appointments;
- provide the requested services;
- comply with legal, accounting, tax or administrative obligations;
- ensure the technical security of the website and associated systems.
Data Retention
Data will be retained only for as long as necessary for the purposes for which it was collected and for any period required by applicable law.
Data relating to enquiries will be kept only for the period necessary to respond, unless there is a legal basis for retaining it for longer.
Data associated with the provision of services, invoicing or clinical records will be retained in accordance with the legally applicable retention periods.
Recipients and Service Providers
Personal data will not be sold or disclosed for commercial purposes.
They may, however, be processed by service providers necessary for the operation of the activity, including web hosting, email, telecommunications, management software, accounting or other technical service providers, where applicable and always within the limits permitted by law.
They may also be disclosed to public authorities where required by law.
Data Subject Rights
Under applicable law, the data subject may, depending on the processing involved, exercise the following rights:
- access;
- rectification;
- erasure;
- restriction of processing;
- objection;
- data portability, where applicable;
- withdrawal of consent, where processing is based on consent.
To exercise these rights, the user may contact m.padraomoura.acu@gmail.com .
The data subject may also lodge a complaint with the competent supervisory authority in Portugal, the Comissão Nacional de Proteção de Dados (CNPD).
Cookies and Similar Technologies
This website does not, on its own initiative, use advertising cookies, remarketing cookies or proprietary tools for analysing visitor behaviour.
However, certain third-party services integrated into the website may use cookies or similar technologies in accordance with their own policies.
Google Maps
The website embeds a Google Maps map through an integrated element (iframe) to help users locate the clinic.
When the map loads, the user's browser establishes a direct connection with Google's servers. Through this communication, Google may receive certain technical data, such as the IP address, device and browser information, the date and time of the request and the referring URL, and may also use cookies or similar technologies depending on the service settings and the user's own configuration.
Google's processing of this data is subject to Google's own privacy and cookie policies.
The website may provide a link for contacting the clinic via WhatsApp.
Simply loading the page does not necessarily result in data being sent to WhatsApp through that link. When the user chooses to click and use the service, they begin interacting with an external platform operated by Meta/WhatsApp, and such use is subject to the relevant terms and privacy policy.
External Links
Este website pode conter ligações para plataformas ou serviços externos. A Genzō Chinese Medicine não controla as práticas de privacidade desses serviços, pelo que o utilizador deverá consultar as respetivas políticas antes de os utilizar.
Changes
This information may be updated whenever there are legal or technical changes, or changes to the services used by the website.